Business to Business IT Support for Shropshire and the West Midlands
IT Support when you need it, how you need it, where you need it. Our comprehensive range of managed support plans and pay as you go services are tailored to meet your needs for all sizes of business and all levels of expertise. We can be your outsourced IT department or support your own in house IT team
IT Support Options
IT Support on Contract
We can minimise your IT downtime and keep your business moving with UK ICT’s IT Support Solutions: Our services offer a dedicated UK help-desk, providing crucial support, which rapidly resolves 90% of support requests remotely, minimising disruption for you and your staff. We understand that once your IT network is down so is your business, so we offer a guaranteed first response to your issue, with our average of under 20 minutes. Free your business from restrictive long-term contracts and benefit from a flexible, monthly rolling support contract.
Options include reactive or proactive support through Cloud, virtual and on-premise attendance, empowering you to maximise the benefits of your IT infrastructure and leaving you free to concentrate on running the business. Or, for game-changing IT, we offer full consultancy to help you reduce your operating costs by creating productive IT work flows.
Whatever standard of support your choose, with a UK ICT contract, you’ll have a virtual IT department, on stand-by 24/7.
Pay-as-you-go IT Support
We understand that not everyone needs or wants to commit to a support contract, so if you want to manage payment for IT support at the point of supply, then pay-as-you-go is for you. This reactive IT support service is simply activated by phone or email (much in the same way as with a contract) direct to our dedicated UK helpdesk. This provides crucial support which rapidly resolves 90% of support requests remotely. All other UK ICT services are available if you choose Pay-as-you-go. There is a premium for this approach, but it offers ultimate flexibility and freedom.
UK Call Centre
Remote and on premise support
Hardware, Internet, Networking, Desk top Broadband, Servers, Microsoft Cloud, Support on contract and pay as you go
Software – Business Process, Accounts and Payroll Solutions On-Premise and Cloud based Support. Design, Implementation, enablement and training