UK ICT

IT Support Services

UK ICT

IT Support Services

overview

IT Support for Shropshire and the Midlands

Providing the best IT Solutions for companies in Shrewsbury, Telford, Shropshire, Staffordshire, the Midlands; local IT and Computer Support Services from UK ICT.

Reliable, well-functioning hardware and software are the bedrock of every company. Even a short, temporary malfunction can take a toll on employees ‘productivity, quality of service, and, as a result, clients’ satisfaction. That is why impeccable IT support is an absolute must in every UK-based company and we provide just that. Our team consists of the best computer technicians with years of experience in different fields, so we are sure that the quality of services we provide is second-to-none.

Our offer

UK ICT provides IT support both on-site in Telford and remote across Shrewsbury, Telford, Shropshire, Staffordshire, the Midlands. Our priority has always been to treat each client individually and to offer solutions specifically tailored to their needs.

So, what exactly can you expect from our company?

  1. Time is of the essence when it comes to fixing technical malfunctions. UK ICT understands that once your IT network is down, so is your business, so we offer a guaranteed first response to your issue, with our average of under 20 minutes. Free your business from restrictive long-term contracts and benefit from a flexible, monthly rolling ICT support services contract.
  2. Security is key – UK ICT provides backup cloud solutions, to protect your essential data against system failure or hack.
  3. IT Support Services are available on contract by monthly subscription.
  4. For those who want a one-time, IT support service, either on-site or remotely, we have a pay-as-you-go option.
  5. We guarantee that there are no hidden costs or commitments. Your business deserves the best solutions – we provide them.
Years experience

0+

Years experience
Cases Solved Remotely

0%

Cases Solved Remotely
Response Time

0min

Response Time
UK Call Centre

0%

UK Call Centre
Monitoring

024/7

Monitoring
Build Your Service

How much will my services cost?

Choose your options, get a quote and contact us for consultation

Costs shown are estimates, and are net of VAT. Estimates are subject to confirmation

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Number of Users

How many users require unlimited remote, phone and e-mail support?

- +
6

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Remote Users

How many remote workers do you have that require support?

- +
1

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Servers

How many on premise servers do you have?

- +
1

Choose this option and add the number of on-premise servers by clicking + and - symbols.

Core system functions are monitored continually to identify and respond to issue before you see them.

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Desktop Computers

How many desktop computers do you have?

- +
1

Choose this option and add the number of desktop computers by clicking + and - symbols.

Core system functions are monitored continually to identify and respond to issue before you see them.

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Laptops

How many laptops do you have?

- +
1

Choose this option and add the number of laptops by clicking + and - symbols.

Core system functions are monitored continually to identify and respond to issue before you see them.

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Services Used

Please choose services that you use

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Options

Would you like to consider extra services?

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Extra Options

Additional IT Support Services

Add onsite support to your contract, pay monthly and have an engineer visit your premises without additional cost.

A daily check of your cloud backup will be made to ensure it has completed and is error free.

This provides centrally managed e-mail signatures.

Provides permanent archive of all e-mails for legal and quality standard compliance.

- +
1

Add Consultancy days to you contract, pay monthly and use when you need it.

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Final cost p/m

The final estimated price is :

Prices shown in this calculator are provisional.

Retrieve my quote for one of our team to verify your requirements, confirm SLAs and provide you with a formal, no obligation quote that is valid for 30 days. 


Here at UK ICT Ltd we take your privacy seriously and will only use your personal information provided below to administer your account and to provide the products and services you have requested from us. This information will not be shared with third parties except as required to deliver those products and services, nor will it be used in any marketing material that we may send out. Read our Privacy Policy here.

Summary

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Benefits of IT Support

Minimise your IT downtime and keep things moving

  • Dedicated UK helpdesk

    Guaranteed first response to your issue, average time of 15 minutes.

  • Flexible support

    Both remote and on-premises expert technicians.

  • Flexible payment

    Either subscription or pay as you go IT support across two packages.

  • Backup and security

    Online 24/7 cloud backup solutions with disaster recovery as standard.

  • Software and app support

    Including Sage, Quick Books, Microsoft Office 365 and more.

  • Remote working specialists

    Support for Cloud services and other flexible working solutions.

Choose Your Package

Different Packages for Different Needs

Monthly Service

1 monthly fee for all your IT service - no costly surprises

Our ongoing support contracts offer the variety of services needed for your business. A support contacts gives you peace of mind when it comes to managing your business IT

Silver

Ideal for small to medium businesses looking for reliable remote support and monitoring.
  • Silver Plan includes:
  • ✓ Remote, phone and email support
  • ✓ Server and user support
  • ✓ Monthly ticket reporting
  • ✓ Network infrastructure - remote support

Gold

Ideal for businesses seeking support with added security and an on-site presence.
  • Gold Plan includes:
  • ✓ Onsite support
  • ✓ Server monitoring
  • ✓ Backup Checks
  • ✓ Remote, phone and email support
  • ✓ Server and user support
  • ✓ Monthly ticket reporting

Platinum

Ideal for business with flexible hardware requirements and wanting to have consultancy advice to plan and develop their digital infrastructures.
  • PlatinumPlan includes:
  • ✓ Onsite support
  • ✓ Server monitoring
  • ✓ Backup Checks
  • ✓ Remote, phone and email support
  • ✓ Server and user support
  • ✓ Monthly ticket reporting
  • ✓ PC, Laptop, Peripheral Installation – Within reasonable scope
  • ✓ 2 x Consultancy Days – Covering e.g. Infrastructure planning and guidance
  • ✓ Annual Invocation Testing

Advanced IT Support

If you’re looking to redevelop your business IT infrastructure or digital communications, we offer managed IT services, which include IT support along with consultancy and hardware installation, as well as remote working solutions.  And, if you’re looking for a real game-changer, our expert IT team is also available for IT consultation.